Return Policy
Our goal here at MaryDean is for you to love and embrace your Hijab. We will always do our best to fulfill our goal to make you look and feel beautiful.
Returns will only be accepted for all unused, unworn merchandise for a full refund. Returns must initiated within 30 days of purchase.
Returns do not apply to:
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All items marked as "Final Sale."
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Hijab accessories.
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Used Hijab are NOT refundable (no pin marks should be on the hijab).
Conditions where store credit applies:
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All items purchased with a discount or promotion of 25% off or more.
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Items purchased during "seasonal" promotions.
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If the customer chooses to receive store credit.
30 Day return window:
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Returns initiated outside of the 30 day return period will not be accepted.
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Any items received by mail outside of the 30 day return period will be charged a 20% late fee from the value of the items returned.
Condition of Returned items:
Items must be received in their original condition. If any returned items are received worn, stained, altered or damaged you will not be eligible for a refund or store credit and the items will be returned to you at your expense.
How are my refunds credited?
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All refunds will be credited to your original form of payment or a MayDean e-Gift Card. This depends on your choice as well as the return conditions noted above.
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Refunds: If you ordered by credit/debit card, we will credit your account within 14 business days of the return completion.
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Shipping Charges are non-refundable.
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Currently, we are are not offering exchanges. Your item would need to be returned and you would need to repurchase the item of your preference.
Your Money Back Guarantee
Here at MaryDean we guarantee that your Hijab will be in perfect condition with no manufacturing defects. We will happily provide a full refund for any defective or damaged Hijab's within the 30 day return window. In the rare occurrence a Hijab you purchased is defective send an email to info@marydeanmodesty.com with pictures of the defective item prior to sending it back to us for a full refund.
How to Return your MaryDean Hijab
If you would like to return the items you purchased please proceed to our Returns page system to receive a return approval and step-by-step instructions. You must obtain a return approval prior to sending your items back to us. Any returns received without a return approval will be sent back to you.
Returns are quick and easy!
1. Login to your MaryDean account and open your Order History under "My Orders." If you do not have an account you can find your order number in your order confirmation email.
2. Locate the order number for the Hijab you are looking to return.
3. Choose the item(s) you would like to return.
4. Choose the refund method that applies.
5. Once your request has been submitted you will receive a return approval email and return request number which will include instructions on how to send your item(s) back.
*Please note:MaryDean is not responsible for shipping fees or lost returns. You will be refunded for the items returned, not the shipping costs you incurred upon placing your order.